FAQ

I have sent funds to the wrong address on Ethereum. Can I get a refund or cancel the transaction?

An elaborate description of gas fee, its function and the optimum price and limit.

Unlike ERC-20, ERC-721 tokens are non-fungible; meaning that each and every ERC-721 token has it's own unique value and is to be treated individually.

An introduction to Public names and Private names (Personal Labels) on Solscan.

This article will explain a new honeypot scam - Frozen Token Accounts, and how to protect yourself from it.

If your funds suddenly disappeared without your consent, please refer to this article.

If you were phished, scammed, or hacked, please refer to this article.

This article is an explanation of the question of when a user sent tokens to the wrong address and what can you do about it.

This article is the explanation to the question of why user's tokens are sent to our site and what can you do about it.

If your transaction failed, this article can explain some common reasons for transaction failures.

Unlike ERC-20, ERC-721 tokens are non-fungible; meaning that each and every ERC-721 token has it's own unique value and is to be treated individually.

A transaction that is previously broadcasted on the network (but yet to be included in a block) can get dropped from the connected nodes.

There are times when a {{token}} token transfer might have failed and this article lists some of the common reasons.

I have sent funds to the wrong address on {{chain}}. Can I get a refund or cancel the transaction?

{{explorer}} is a block explorer for {{chain}} and can only provide and display information on transactions that occur within the network.

What happens if you accidentally sent your tokens to a contract address? Are they recoverable? Read on.

A brief tutorial on how to replace a pending or a dropped transaction on Ethereum using MetaMask.

Other than the popular ERC-20 and ERC-721 tokens, there is a third token standard that is widely used in {{chain}}.

An introduction to Etherscan's Public Name Tags, Labels and Public Notes metadata that provide context to Ethereum addresses.

An article explaining what is really happening when another transaction replaces your dropped transaction.

A short description and the use of an EOA's private key.

A short article on the alternatives to consider in the scenario of a lost private key.

{{explorer}} sends a monthly email newsletter to share analyses, updates, trending topics, reports and swag with the community. You may choose to subscribe or unsubscribe from the newsletter at any time.

An article on the scenarios that could have caused the issue and what you can do to solve it.

A step-by-step guide on how you can sell off your Ether through an exchange or by P2P.

A general look on how to buy Ether through a number of commonly used ways of buying Ether.

A simple guide on where can you buy Ether.

A simple explanation on Ether, its uses and significance to the Ethereum blockchain.

A brief explanation on the wallet that is used in the Ethereum blockchain, types of available wallets and how they work.

The solution for the question of why users' tokens are sent to our site and what you can do about it.

A breakdown on the possible reasons why you are not receiving the verification email and their solutions.

This article will give you some idea in sending ETH or token from your wallet.

If you accidentally sent ERC-20 tokens to your wallet address that does not support ERC-20 tokens, this article may help you in the retrieval.

There are two types of address in Ethereum: Externally Owned Address (EOAs) and Contract Address.

A transaction hash (Txn Hash), or also known as a transaction ID, is given whenever a transaction is initiated on the Ethereum Blockchain.

Etherscan is a block explorer for the Ethereum blockchain and can only provide and display information on transactions that occur within the network.

When a transaction fails, the funds remain minus the gas fees. There are different scenarios in why a transaction fails in the first place.

A transaction that is previously broadcasted on the network (but yet to be included in a block) can get dropped from the connected nodes.

There are times when an ERC-20 token transfer might have failed and this article lists some of the common reasons.

ERC-20 tokens are tokens that follow a set of standards defined for smart contracts on {{chain}}.

If your transaction shows Pending, your transaction is pending to be mined, please be patient.